FAQ – Junhaoyue

Our company established in 2010, main product start from GSM fixed wireless terminal and fixed wireless terminal 4g, now expanded to 4g lte wifi router, 5g cellular router and 5g pocket router.

Our product has sold to many customers from more than 100 countries, main markets include North America, Europe, Asia Pacific and Middle East.

Yes for sure we provide product customization services, we can make new design, function and specification to meet different requirements.

We provide comprehensive technical support and after-sales service, you can contact us by email, phone or online customer service, and our technical team will help you solve the problem and provide necessary support.

Yes, our products comply multiple international standards and certifications, such as CE, FCC, RoHS etc., ensure the product quality and safety meet the demands of global market.

Yes we can, and we offer preferential prices and flexible delivery arrangements for bulk orders, contact our sales team for more details.

We follow ISO9001 quality management system strictly, strict incoming material inspection, production and quality control process, test every pc on production line and QA test based on AQL standard after production enter warehouse, in this way we can assure each pc of our product with high quality.

We can make even 1pc sample for you in order to start business, for formal order quantity subject to your requirements, we can negotiate more details on this issue after sample test.

Our customization cost will be different from complexity, materials, production volume etc., we can quote you best price upon receipt of your detailed requirements.

Delivery time of customized products depends on customization complexity and production schedule, normally will take 2-6 weeks, contact with our sales team for more information.

We can do various customizations on existing products, for example appearance design (such as color, logo), functional improvements(such as adding specific modules or interfaces), software configuration (such as customized firmware or interface) etc..

You can submit your customization requirements by filling out the customization request, or contact with our sales team staff. Please provide detailed information as much as possible, including technical specifications, design and quantity requirements etc. so that we can provide accurate solution.

Yes, we usually provide samples for your approval before customized production, samples can help you to check whether design and functionality meet your requirements, we can make necessary adjustments before mass production.

Contact us to negotiate if your custom product doesn’t meet expectations, we will make corresponding adjustments or remedial measures according to the terms of our contract, such as re-production, modification or even return money back to you.

Same as standard product, our warranty is one year, we can negotiate more details if necessary.

We will keep you update on regular basis, you can also contact our sales staff for update information at any time.

Yes, we can do small batch trial production for you to test and verify before mass production, this will help us to ensure the products fully match your needs.

If you want to act as our agent or partner, please contact our business team, we will provide you corresponding cooperation plans and support based on your market needs and business conditions.